Pink Avocet hopes that you will be 100% satisfied with your items. In the unlikely event that our products fail to meet your expectations, as long as you notify us within 10 days of receiving them, you can always return them within 28 days of receipt for a replacement or refund.
Christmas Presents - Extended Returns
Purchases made in November and December will be eligible for exchange up until 8 January 2020.
PLEASE NOTE THAT ITEMS BOUGHT ON SALE CAN ONLY BE RETURNED FOR A CREDIT VOUCHER, unless they are faulty.
Please refer to the following terms concerning this process. You are entitled to return your product under the following conditions of sale:
The goods are damaged or faulty
The goods were ordered by mistake, or you have ordered the wrong goods
The goods received do not correspond in any way to those chosen during initial transaction
The goods MUST be returned with all packaging intact, and in perfect or otherwise resalable condition.
Under the Distance Selling Act, you may return the goods within 7 days and receive a refund - providing they meet the previous terms where applicable. To make a return please contact us, make us aware prior to returning the item. We will then refund you when the item if received in an acceptable condition.
Ensure that any product you are returning is well packaged, as any damages incurred during the postal process must be claimed by you. You are responsible for claiming any losses incurred through the postal system – please ensure you obtain the appropriate certificates, or send via recorded delivery.
You will be notified through e-mail when we have processed your request for return. If you are unable to correspond through e-mail, an alternative means of contact must be provided.