THE PINK AVOCET 90-DAY PROMISE

Pink Avocet hopes that you will be 100% satisfied with your items.  In the unlikely event that our products fail to meet your (or the recipient's) expectations please notify us and return the item within 90 days of receiving them. 

Ensure you enclose paperwork to tell us who you are and your order number! 

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We will cover the cost of your return if

• The goods are damaged or faulty; or
• The goods received do not correspond in any way to those chosen during initial transaction

If you have changed your mind, or the item is not the right fit or style, then you are to cover the cost of the return courier. 

In any situation, the goods MUST be returned in perfect or otherwise resalable condition including the packaging and paperwork evidencing the date of the order.

If the goods were ordered by mistake, or you have ordered the wrong items, we will happily exchange or refund you subject to the conditions stated here.

Under the Distance Selling Act, you may return the goods within a minimum of 7 days and a maximum of 90 days to receive a refund - providing they meet the previous terms where applicable. To make a return please contact us to make us aware prior to returning the item. We will then refund you when the item is received in an acceptable condition.

Ensure that any product you are returning is well packaged, as any damages incurred during the postal process must be claimed by you. You are responsible for claiming any losses incurred through the postal system – please ensure you obtain the appropriate certificates, or send via recorded delivery.

You will be notified through e-mail when we have processed your request for return. If you are unable to correspond through e-mail, an alternative means of contact must be provided.

RETURNS ADDRESS

Pink Avocet Returns Dept
The Old Dairy
Chute Forest
Andover
SP11 9DF