All items are 40% cashmere, 15% silk, 15% lambswood and 30% mix (unless otherwise stated), which makes them tougher and machine washable.
Preventing & Dealing with Pilling
The friction of wear causes tiny balls of fluff to form on new knitted garments. Regular washing will help to prevent pilling. We recommend de-pilling an item before washing using a Cashmere Comb. Glide it, gently but firmly, over the affected area to remove the pill balls. Once they are all removed, wash it as instructed. So, wash it, wear it, comb it.
Regular hand washing is a great way to clean cashmere/silk. Just follow these simple steps: Soak items in soapy, lukewarm water for five minutes, and then gently ‘squeeze’ to let the suds soak through the fibres. Rinse in lukewarm water using the same gentle squeezing action – never wring cashmere -until the water is clear. Roll the garment in a towel and press to remove excess moisture and speed drying. Lay it flat to dry, out of sunlight. Re-shape whilst damp, taking special care, as wet fibres can stretch out of shape.
Pink Avocet’s garments wash well in most machines that have delicate cycles. Pop them into a laundry bag or pillow case, knotted and temperature should be set no higher than 30°c. Re-shape the garment whilst damp and dry flat, out of direct sunlight. It is better not to use fabric conditioner.
Storing Pink Avocet’s knitwear
Only ever store clean garments away. Moths aren’t so much attracted to the fibre, but to the food, dirt, perspiration or body oils on
We hope that you will be 100% satisfied with your items. In the unlikely event that our products fail to meet your expectations, as long as you notify us within 10 days of receiving them, you can always return them within 28 days of receipt for a replacement or refund.
PLEASE NOTE THAT IEMS BOUGHT ON SALE CAN ONLY BE RETURNED FOR A CREDIT VOUCHER, unless they are faulty.
You are entitled to return your product under the following conditions of sale:
- The goods are damaged or faulty
- The goods were ordered by mistake, or you have ordered the wrong goods
- The goods received do not correspond in any way to those chosen during initial transaction
- The goods MUST be returned with all packaging intact, and in perfect or otherwise resalable condition.
Under the Distance Selling Act, you may return the goods within 7 days and receive a refund - providing they meet the previous terms where applicable. To make a return please contact us, make us aware prior to returning the item. We will then refund you when the item if received in an acceptable condition.
Ensure that any product you are returning is well packaged, as any damages incurred during the postal process must be claimed by you. You are responsible for claiming any losses incurred through the postal system – please ensure you obtain the appropriate certificates, or send via recorded delivery.
You will be notified through e-mail when we have processed your request for return. If you are unable to correspond through e-mail, an alternative means of contact must be provided.